CALL CENTER AND TRAINING
A call center is a centralized office or facility set up by organizations to handle large volumes of customer inquiries, support, and communication via telephone. The primary purpose of a call center is to efficiently and effectively manage incoming and outgoing customer calls, providing support, resolving issues, and offering information. Call centers are commonly used in various industries, including customer service, telemarketing, technical support, and more.
Level
certificate
Course Duration
2 months
Mode of Training
Offline / Online
Job Assistant
100% Job Assistant
ELIGIBILITY
Open to all students. No experience required, and no skill background is needed to thrive in this course.
CERTIFICATION
Upon successful completion of the course, participants will receive a recognized certification, validating their proficiency in call center and training. This certification serves as a valuable asset in career advancement and job opportunities in the rapidly evolving digital landscape.web design course is so helpful to all the students
ASSESSMENTS
- Periodic evaluations are integrated into the course duration.
- Assessments encompass quizzes, assignments, projects, case studies, and objective/subjective evaluations.
- These evaluations foster consistent student engagement, promoting active learning.
- Successful completion of evaluations, meeting attendance criteria, end course assessment, and project work lead to a certificate of completion/participation.
About The Course
If you're interested in pursuing a course in call center and training, you might find programs that focus on customer service skills, communication techniques, and the specific tools and technologies used in call center environments. Here are some common components you might find in such a course:
- Designed for Fresher’s & Working Professional
- Covering Most Demanding Tools
- One to One with Industry Mentors
- 24/7 LMS Access
- 100% Job Assistantce
- Dedicated Customer Support
- Building Project Portfolio
- AI based Resume Building
COURSE DETAILS
CALL CENTER AND TRAINNING
1. INTRODUCTION TO THE COMPANY
2. PRODUCT OR SERVICE OFFERING
3. ORGANISATIONAL STRUCTURE
4. CUSTOMER SERVICE FUNDAMENTALS
5. CALL HANDLING SKILLS
6. PRODUCT KNOWLEDGE
7. TECHNOLOGY AND TOOLS
8. PROBLEM SOLVING AND DECISION MAKING
9. HANDLING DIFFICULT CUSTOMER
10. TIME MANAGEMENT
11. SOFT SKILLS
12. ROLE PLAYING AND MOCK CALLS
13. QUALITY ASSURANCE
14. CONTINOUS LEARING
15. CALL CENTRE ETIQUETTE
16. FINAL ASSESMENT AND CERTIFICATION
How to Apply
- Admission Form: Form duly filled and signed ( available at admission Counter )
- Qualification Proof: Self attested photocopy of last qualifying Mark Sheet
- Photo: Two latest passport size color photographs
- Fee Submission: Fees can be paid through Cash or Online Transfer
- EMIs: Fee can be paid in Monthly EMI
Drop Us A Query
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